Several of my employment years were spent working in customer service where the leadership consisted of people trained in the managerial mindset. They were simply process oriented, having little or no concern for employees. These were folk who simply did not understand that effective leaders consider the needs of others.
Now I must confess that even though I am not by nature a complainer, the inconsiderate conditions, particularly the ill treatment of other persons, elicited a few grumbles from me as well. Such conditions, which allowed no real input or challenge to procedure, resulted in loss of productivity and lack of growth potential.
Observing this decline in morale and productivity taught me, developing as a leader in my own right, some valuable lessons about being considerate to the needs of other people. If you are to become an effective leader these lessons will need to be part and parcel of your interaction with others.
Fundamentally, effective leaders have a sense of humility. As Paul puts it in Romans 12, “not to think of himself more highly than he ought to think, but to think soberly, accordingly as God has dealt to everyone the measure of faith”. In other words, be confident in who you are, not overbearing, realizing that whatever gifts you possess have been given for the service of others.
An effective leader recognizes that other people have special gifts and they are willing to encourage people to use those gifts for the realization of the overall vision. Moreover, leaders desire to help others develop their potential and achieve their personal goals.
Effective leaders appropriate the passage in Philippians 2, which exhorts to, “Look not every man on his own things, but every man also on the things of others”. Considering the needs of others engenders enthusiasm, bolsters morale, and promotes productivity, all of which lead to a successful team invested in completing the leaders dream.
L. Jerome Jones